Learn from Visa

When Millions of Transactions Failed:
The Visa Europe Outage

In 2018, a hardware failure at Visa's European data center brought payment processing to its knees, impacting millions of users. With Incident Drill, your team can practice responding to similar high-pressure scenarios and prevent future disasters.

Visa | 2018 | Outage (Payments)
Practice This Scenario →

The High Cost of Unpreparedness

Major incidents like the Visa outage highlight the critical need for robust incident response training. Without proper preparation, teams face chaos, delayed recovery, and significant financial losses. Reactive firefighting is not a sustainable strategy.

PREPARE YOUR TEAM

Simulate, Learn, and Conquer with Incident Drill

Incident Drill provides realistic incident simulations based on real-world events like the Visa Europe outage. Our platform allows your team to practice incident response, improve communication, and refine your procedures in a safe, controlled environment. Build muscle memory for critical situations and become proactive, not reactive.

🔥

Realistic Simulations

Experience incidents based on real-world events.

🗣️

Collaborative Exercises

Improve team communication and coordination.

⏱️

Time-boxed Scenarios

Practice under pressure, just like in a real outage.

📊

Performance Metrics

Track progress and identify areas for improvement.

📚

Post-Incident Reviews

Analyze responses and learn from mistakes.

🛠️

Customizable Drills

Tailor simulations to your specific infrastructure.

WHY TEAMS PRACTICE THIS

Fortify Your Incident Response

  • ✓ Reduce Mean Time To Resolution (MTTR)
  • ✓ Improve Team Communication
  • ✓ Identify Weaknesses in Infrastructure
  • ✓ Build Confidence in High-Pressure Situations
  • ✓ Reduce the Business Impact of Outages
  • ✓ Meet Compliance Requirements
00:00
Hardware Failure in Primary Data Center
00:15
Initial Impact: Transaction Delays Begin
Error
01:00
Transaction Failures Spike, Millions Affected
Error
08:00
Failover to Secondary System Initiated
10:00
System Fully Restored, Transactions Normalized
Success

How It Works

1

Step 1: Analyze the Incident

Understand the root cause and impact of the Visa Europe outage.

2

Step 2: Simulate the Scenario

Recreate the incident within the Incident Drill platform.

3

Step 3: Run the Drill

Guide your team through the incident response process.

4

Step 4: Review and Improve

Analyze performance and refine your incident response plan.

EXPLORE MORE

Related Incidents

AWS DynamoDB Outage → AWS us-east-1 Outage → Akamai DNS Outage →

Ready to Level Up Your Incident Response?

Join the Incident Drill waitlist and be among the first to access our platform. Prepare your team for anything.

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