Learn from CenturyLink / West Safety

When Every Second Counts:
Mastering Telecom Outages Like the Seattle 911 Crisis

In 2018, a software bug in CenturyLink's network crippled 911 services across 29 states. Incident Drill helps your team prepare for and prevent similar high-stakes incidents through realistic simulations.

CenturyLink / West Safety | 2018 | Outage (Telecom)

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The High Cost of Unpreparedness

Telecom outages, especially those impacting emergency services, have severe consequences. Downtime leads to missed calls, delayed responses, and potentially loss of life. Reactive troubleshooting is not enough; teams need proactive training.

PREPARE YOUR TEAM

Incident Drill: Train Like You Respond

Incident Drill provides realistic incident simulations based on real-world events like the CenturyLink 911 outage. Practice collaborative troubleshooting, root cause analysis, and effective communication in a safe, controlled environment. Improve your team's readiness and resilience.

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Realistic Scenarios

Simulations based on real-world incidents like the CenturyLink 911 outage.

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Collaborative Exercises

Work together as a team to diagnose and resolve complex network issues.

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Root Cause Analysis

Develop skills in identifying the underlying causes of system failures.

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Effective Communication

Practice clear and concise communication during high-pressure situations.

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Performance Metrics

Track your team's performance and identify areas for improvement.

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Post-Incident Review

Analyze your team's response and learn from mistakes.

WHY TEAMS PRACTICE THIS

Build a Resilient Telecom Infrastructure

✓ Reduce downtime and service disruptions
✓ Improve incident response times
✓ Enhance team collaboration and communication
✓ Strengthen root cause analysis skills
✓ Minimize the impact of future outages
✓ Ensure reliable emergency services

CenturyLink 911 Outage Timeline

12/27/2018

Initial Network Failure: Software bug introduces invalid packet loop.

Minutes Later

911 Outage Cascade: Call centers across 29 states experience disruptions.

Hours Later

Partial Restoration: CenturyLink engineers implement a temporary fix.

Days Later

Full Restoration: Permanent fix deployed; system fully operational.

How It Works

Step 1: Incident Briefing

Understand the scenario and your team's roles.

Step 2: Collaborative Investigation

Diagnose the root cause of the outage using provided tools.

Step 3: Implement Mitigation

Apply fixes and restore service as quickly as possible.

Step 4: Post-Incident Analysis

Review the event and identify areas for improvement.

EXPLORE MORE

Related Incidents

Prepare for the Unexpected. Join the Incident Drill Waitlist.

Don't wait for the next crisis to strike. Sign up for the Incident Drill waitlist and be among the first to experience realistic incident simulations. Equip your team with the skills to handle any outage, anytime.

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When Every Second Counts: Mastering Telecom Outages Like the Seattle 911 Crisis