Learn from Mozilla

When Millions of Firefox Users
Lost Their Add-ons Overnight

In 2019, a simple certificate expiration brought Firefox add-ons to their knees, affecting millions. Incident Drill lets your team practice handling similar certificate-related outages and other high-stakes scenarios before they cripple your system.

Mozilla | 2019 | Outage (Certificate)

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The Silent Killer: Unmanaged Certificates

The Mozilla Firefox add-on outage highlights the critical importance of certificate management. Neglecting certificate lifecycles can lead to unexpected outages, impacting millions of users and causing significant reputational damage. Teams need to be prepared to quickly diagnose and resolve these issues.

PREPARE YOUR TEAM

Simulate and Conquer: Incident Drill's Solution

Incident Drill provides realistic incident simulations that allow your team to practice responding to certificate expiration issues and other critical scenarios. Through hands-on experience, teams learn to identify root causes, collaborate effectively, and implement solutions under pressure, minimizing the impact of real-world incidents.

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Realistic Simulations

Experience incident scenarios based on real-world events.

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Hands-On Practice

Develop practical skills through active participation.

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Collaborative Environment

Enhance teamwork and communication during critical incidents.

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Root Cause Analysis

Learn to identify the underlying causes of incidents effectively.

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Performance Tracking

Measure and improve your team's incident response capabilities.

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Post-Incident Review

Analyze incidents to identify areas for improvement and prevent future occurrences.

WHY TEAMS PRACTICE THIS

Master Certificate Outage Response

✓ Prevent certificate-related outages
✓ Reduce incident resolution time
✓ Improve team communication
✓ Enhance monitoring strategies
✓ Strengthen overall system resilience
✓ Minimize user impact during incidents

Certificate Expiration Timeline

May 1, 2019 Intermediate certificate expires

May 3, 2019 Add-ons disabled for Firefox users Outage

May 3, 2019 (Late) Mozilla releases temporary fix

May 4, 2019 Permanent fix released Resolved

How It Works

Step 1: Identify the Expired Certificate

Quickly pinpoint the certificate causing the add-on failure.

Step 2: Implement a Temporary Fix

Deploy a temporary solution to restore add-on functionality.

Step 3: Issue a New Certificate

Generate and deploy a new intermediate signing certificate.

Step 4: Communicate with Users

Inform users about the outage and the steps taken to resolve it.

EXPLORE MORE

Related Incidents

Ready to Master Incident Response?

Join the Incident Drill waitlist and prepare your team for any challenge. Get notified when our Mozilla Firefox Add-on Outage simulation is available!

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✓ Founding client discounts ✓ Shape the roadmap ✓ Direct founder support

When Millions of Firefox Users Lost Their Add-ons Overnight