Learn from US Government (CMS)

The $1.7 Billion
Website Meltdown

The launch of Healthcare.gov was a disaster, costing millions and impacting countless Americans. Incident Drill helps your team practice responding to similar high-stakes outages, so you're ready when things go wrong.

US Government (CMS) | 2013 | Outage/Overload (Web)

Practice This Scenario →

The High Cost of Failure

The Healthcare.gov launch failure highlighted the critical importance of robust testing, scalable infrastructure, and effective incident response. Ignoring these aspects can lead to significant financial losses, reputational damage, and loss of user trust.

PREPARE YOUR TEAM

Simulate, Train, and Learn with Incident Drill

Incident Drill provides realistic incident simulations based on real-world disasters like the Healthcare.gov launch. Your team can practice diagnosing the root cause, implementing fixes, and communicating effectively under pressure, all in a safe and controlled environment.

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Realistic Simulations

Experience the chaos of a real outage without the real-world consequences.

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Root Cause Analysis

Develop your skills in identifying the underlying causes of system failures.

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Team Collaboration

Practice communicating and coordinating effectively during critical incidents.

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Performance Tracking

Measure your team's performance and identify areas for improvement.

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Customizable Scenarios

Tailor simulations to your specific infrastructure and business needs.

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Learning Resources

Access a library of resources and best practices for incident management.

WHY TEAMS PRACTICE THIS

Build a Resilient Engineering Culture

✓ Reduce Mean Time To Resolution (MTTR)
✓ Improve Incident Response Efficiency
✓ Enhance Team Collaboration and Communication
✓ Boost Confidence in Handling Critical Incidents
✓ Identify and Address System Vulnerabilities
✓ Minimize the Impact of Outages on Your Business

Oct 1, 2013

Healthcare.gov launches

Oct 1, 2013 (Morning)

High error rates detected

Oct 1, 2013 (Afternoon)

Website crashes repeatedly

Oct 1, 2013 - Nov 30, 2013

Emergency fixes and performance improvements implemented

Dec 1, 2013

Website stabilized, but issues remain

How It Works

Step 1: Select the Healthcare.gov Simulation

Choose the pre-built simulation based on the Healthcare.gov launch failure.

Step 2: Run the Simulation with Your Team

Experience the incident firsthand and work together to diagnose and resolve the issues.

Step 3: Debrief and Analyze Your Performance

Review your team's actions, identify areas for improvement, and learn from the experience.

Step 4: Implement Changes and Improve Your Systems

Apply the lessons learned to strengthen your infrastructure and incident response processes.

EXPLORE MORE

Related Incidents

Ready to Prevent Your Own Healthcare.gov?

Join the Incident Drill waitlist and be among the first to access our platform. Start building a more resilient engineering team today.

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The $1.7 Billion Website Meltdown