Learn from Research In Motion (RIM)

Remember the BlackBerry Blackout of 2011?
Could your team handle a similar crisis?

For three days, BlackBerry's global services crumbled. A single switch failure cascaded into a massive email and messaging outage. Incident Drill lets you simulate this crisis and train your team to respond effectively.

Research In Motion (RIM) | 2011 | Outage (Infrastructure)

Practice This Scenario →

The Peril of Single Points of Failure

The BlackBerry outage highlighted the critical importance of robust infrastructure and effective failover mechanisms. Many teams struggle with identifying and mitigating single points of failure, leading to potentially catastrophic outages. Without proper training and simulations, teams are often unprepared to handle the pressure and complexity of such incidents.

PREPARE YOUR TEAM

Incident Drill: Practice Makes Perfect Response

Incident Drill provides realistic simulations of real-world incidents, like the BlackBerry outage, allowing your team to practice their incident response skills in a safe and controlled environment. You can analyze the root cause, experiment with different solutions, and learn from your mistakes without impacting your production systems. Build confidence, improve collaboration, and reduce mean time to resolution (MTTR).

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Realistic Simulations

Experience the chaos of the BlackBerry outage firsthand.

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Root Cause Analysis

Dig deep into the switch failure and cascading effects.

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Collaborative Exercises

Work with your team to diagnose and resolve the incident.

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Performance Tracking

Measure your team's response time and effectiveness.

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Post-Incident Review

Learn from your mistakes and improve your processes.

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Customizable Scenarios

Adapt the simulation to your specific infrastructure.

WHY TEAMS PRACTICE THIS

Mastering Outage Response

✓ Identify single points of failure
✓ Improve failover procedures
✓ Reduce MTTR for infrastructure incidents
✓ Enhance team communication during crises
✓ Develop effective incident response plans
✓ Build confidence in handling major outages

BlackBerry 2011 Outage Timeline

Oct 10, 2011

Primary Core Switch Failure ERROR

Oct 10, 2011

Backup Switch Fails to Take Over ERROR

Oct 10-12, 2011

Message Backlog Accumulates ERROR

Oct 12, 2011

Service Restored (Partial) PARTIAL

How It Works

Step 1: Scenario Briefing

Understand the initial conditions of the BlackBerry outage.

Step 2: Incident Investigation

Analyze logs and metrics to identify the root cause.

Step 3: Implement Solutions

Test different recovery strategies in a safe environment.

Step 4: Post-Mortem Analysis

Review the incident and identify areas for improvement.

EXPLORE MORE

Related Incidents

Ready to Prevent Your Own BlackBerry Outage?

Join the Incident Drill waitlist and be among the first to experience realistic incident simulations. Protect your business and empower your team with the skills they need to handle any crisis.

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Remember the BlackBerry Blackout of 2011?Could your team handle a similar crisis?